Do you expect your IT administrator to handle daily computer issues as well as maintain your servers and network? If so, you’re not alone. Countless businesses like yours have tried to adopt this strategy in a noble attempt to keep costs down. However, what they have discovered – and what you may not have considered is that you just might be setting your company up for some serious IT downtime that will negatively impact your bottom line. But you can safeguard against this with dedicated help desk support.
Maintaining an IT support staff can be an expensive, time-consuming proposition for small-to-medium size companies. But an outsourcing partnership with Links Technology Solutions can give you the power to concentrate on the profitability of your business while we concentrate on the complexities of your information technology - all for less cost than doing it yourself.
Link is a local team of IT experts. Our customized solutions are designed to integrate seamlessly with your business and Technology. We fill the gap of skills and staff most organizations experience as they compete to maintain or get a competitive edge. With Links at your back, your local IT pros bring the highest level of service through customized technology solutions and expert direction.
Help desk services outsourcing provides your customers with our round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing in-house help desk services.
As your business grows and develops a substantial customer base, offering help desk support can become overbearing, inefficient, and costly.
Many will deal with significantly more issues. While daily computer problems are usually minor — Robert can’t log in, Suri can’t find the files she saved yesterday, Raul can’t see the network printer — expecting a person to handle them all with efficiency and a smile may be asking a bit too much.
Unlimited support with a full time IT admin on staff, you don’t have to worry about whether your servers have the latest patch installed. And, you know that a full-blown network failure is unlikely because he (or she) meticulously monitors the system.
But if he’s also required to handle lower-level issues that helpdesk personnel could easily resolve, he just might miss an issue with your network or servers. help desk support services
Let your IT admin do what he’s trained to do: keep your servers and network operating at optimal levels, and take care of any high-level issues as they occur so they don’t turn into real problems.
Link is a local team of IT experts. Our customized solutions are designed to integrate seamlessly with your business and Technology. We fill the gap of skills and staff most organizations experience as they compete to maintain or get a competitive edge. With Links at your back, your local IT pros bring the highest level of service through customized technology solutions and expert direction.
Help desk services outsourcing provides your customers with our round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing in-house help desk services.
As your business grows and develops a substantial customer base, offering help desk support can become overbearing, inefficient, and costly.
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