help desk support services

Do you expect your IT administrator to handle daily computer issues as well as maintain your servers and network? If so, you’re not alone. Countless businesses like yours have tried to adopt this strategy in a noble attempt to keep costs down. However, what they have discovered – and what you may not have considered is that you just might be setting your company up for some serious IT downtime that will negatively impact your bottom line. But you can safeguard against this with dedicated help desk support.

Many will deal with significantly more issues. While daily computer problems are usually minor — Robert can’t log in, Suri can’t find the files she saved yesterday, Raul can’t see the network printer — expecting a person to handle them all with efficiency and a smile may be asking a bit too much.

Unlimited support with a full time IT admin on staff, you don’t have to worry about whether your servers have the latest patch installed. And, you know that a full-blown network failure is unlikely because he (or she) meticulously monitors the system.

But if he’s also required to handle lower-level issues that helpdesk personnel could easily resolve, he just might miss an issue with your network or servers. help desk support services

Let your IT admin do what he’s trained to do: keep your servers and network operating at optimal levels, and take care of any high-level issues as they occur so they don’t turn into real problems.

Maintaining an IT support staff can be an expensive, time-consuming proposition for small-to-medium size companies. But an outsourcing partnership with Links Technology Solutions can give you the power to concentrate on the profitability of your business while we concentrate on the complexities of your information technology - all for less cost than doing it yourself.


Link is a local team of IT experts. Our customized solutions are designed to integrate seamlessly with your business and Technology. We fill the gap of skills and staff most organizations experience as they compete to maintain or get a competitive edge. With Links at your back, your local IT pros bring the highest level of service through customized technology solutions and expert direction.

Help desk services outsourcing provides your customers with our round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing in-house help desk services.


As your business grows and develops a substantial customer base, offering help desk support can become overbearing, inefficient, and costly.

IT Support

The 24/7 IT Help Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support on how and when you want it—including holidays—via an online form, email, live chat, or phone. You can also check our Alerts & Notifications to determine if an outage is affecting you.

The IT Help Desk is part of the Office of Information Technology. We provide technical support for UNLV faculty, staff, and currently enrolled students. Contact the help desk when you need assistance with password resets, new accounts, wireless, e-mail, WebCampus, or other computing problems. The help desk assists with the coordination of a variety of technology needs.

If your business computer is in need of repair, Tech Helpline’s computer experts are here to help! We offer services ranging from spyware removal and virus protection to software repair help-desk support. Whatever the issue maybe, we’ll have it fixed quickly to save you time and money. We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

We provide IT helpline service solutions tailored to meet the requirements of you and your business. We can be called out for ad hoc support, arrange a monthly or quarterly fixed price service to manage regular IT maintenance or we can take care of all your business’ IT needs, administering your systems and ensuring that the right support is on hand when needed. Whatever level of support you require, you can be assured of the prompt attention of professional and experienced technicians who will work to enhance business performance.

The 24/7 IT Support Center technical consultants are available in person, by phone, or over chat to assist with campus applications and services or to help you with your personally owned computer or device. The center can also provide information such as the location of campus computer labs, the availability of on-campus training, and information about obtaining off-campus assistance.

24/7 IT Helpline desk services

A feature or module isn’t working as it normally does? They contact tech support.

Therefore, any questions relating to the product (how to install it, how to configure, etc.) all need to be answered by technical expertise in order for your customers to get the best value out of your product.

Technical or ‘tech’ support is a form of customer communication that product-centric companies use to help their users get the most out of their products.

Typically, this is done via knowledge bases, live chat, email or phone – and aims to solve technical problems such as installation issues, login errors and other technical difficulties that can have a negative impact on the user experience.

Tech support teams are responsible for handling installation errors, user issues and any other technical problem that prevents the customer from using your product. In essence, tech support focuses on helping customers to use a product more effectively.

Tech support personnel at this level have a basic to the general understanding of the product or service, but may not always contain the competency required for solving complex issues. Nevertheless, the goal for this group is to handle 70-80% of the user problems before finding it necessary to escalate the issue to a higher level. The 24/7 IT Helpline Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support on how and when you want it—including holidays—via an online form, email, live chat, or phone. You can also check our Alerts & Notifications to determine if an outage is affecting you.

We provide IT service solutions tailored to meet the requirements of you and your business. We can be called out for ad hoc support, arrange a monthly or quarterly fixed price service to manage regular IT maintenance or we can take care of all your business’ IT needs, administering your systems and ensuring that the right support is on hand when needed. Whatever level of support you require, you can be assured of the prompt attention of professional and experienced technicians who will work to enhance business performance.


The Information Technology department is available to assist students, faculty, staff, retirees, alumni, and guests of the University with technology issues and requests. We are committed to providing you with excellent customer service and prompt technical support solutions. Search the Knowledgebase for information, support and guides or go to the Technology Support Center to submit a support ticket.