What is a Network Operations Center?

A network operations center, or NOC (pronounced “knock”), is a centralized location where IT technicians directly support the efforts of remote monitoring and management (RMM) software. NOC teams are heavily utilized in the managed IT services space, and a tremendous driver of service delivery for many managed services providers (MSPs).

NOC techs constantly research anomalous activities on the network, make technical adjustments, and can marshal extensive resources—some that would only be used rarely by an in-house IT services provider—to respond to emergency situations.
The NOC provides back end maintenance, problem resolution, and support so that the MSP can respond to issues as they arise and ensure client uptime. The help desk, on the other hand, is a call center –designed to field front-line questions directly from end-clients who are actively experiencing some issues.

The NOC document essentially certifies the fact that you do not have any tax dues remaining that you owe to your current state. That said, the only circumstance in which you do not need to obtain a NOC for two-wheeler is if you are traveling to another state for a period of up to three months. NOC should be obtained for stays extending 3 months. Government regulations state that you must apply to change your address and re-register your bike if you need to stay in another state for more than a year. Network operations centers, often called data centers, are almost always connected to a high-speed Internet connection. Large NOCs, such as those used by Web hosting companies, are often connected directly to the Internet backbone. This gives the servers the most bandwidth possible. Network Operations Centers (NOCs) are central locations from which an organization supports its computer network and telecom infrastructure, detects and resolves IT infrastructure incidents, and ultimately ensures data center availability. Sometimes they lie within the data center, sometimes externally.

They are typically connected to a high-speed internet connection or directly to the internet backbone in order to provide as much bandwidth as possible. Outsourcing of the NOC is the way to go if the cost of implementing or expanding one internally would be far more than passing the functions onto others. NOC providers, says Prosen, can usually take advantage of economies of scale by using the same equipment and staff to serve multiple organizations. Similarly, they may be able to provide a big reduction in telecom costs due to the greater availability of connectivity options and carriers at their disposal.a network operations center NOC is designed to help companies with large networks keep track of their networks, without having to deal with every aspect manually individually. It has different features that companies can utilize to help keep their network secure from outside attacks, updated with the latest software and programs, and gather analysis about the overall health of their network system. A NOC will allow a company to have peace of mind that everything is running correctly and is appropriately being monitored to keep it that way.

To know more about what is noc?

help desk support services

Do you expect your IT administrator to handle daily computer issues as well as maintain your servers and network? If so, you’re not alone. Countless businesses like yours have tried to adopt this strategy in a noble attempt to keep costs down. However, what they have discovered – and what you may not have considered is that you just might be setting your company up for some serious IT downtime that will negatively impact your bottom line. But you can safeguard against this with dedicated help desk support.

Many will deal with significantly more issues. While daily computer problems are usually minor — Robert can’t log in, Suri can’t find the files she saved yesterday, Raul can’t see the network printer — expecting a person to handle them all with efficiency and a smile may be asking a bit too much.

Unlimited support with a full time IT admin on staff, you don’t have to worry about whether your servers have the latest patch installed. And, you know that a full-blown network failure is unlikely because he (or she) meticulously monitors the system.

But if he’s also required to handle lower-level issues that helpdesk personnel could easily resolve, he just might miss an issue with your network or servers. help desk support services

Let your IT admin do what he’s trained to do: keep your servers and network operating at optimal levels, and take care of any high-level issues as they occur so they don’t turn into real problems.

Maintaining an IT support staff can be an expensive, time-consuming proposition for small-to-medium size companies. But an outsourcing partnership with Links Technology Solutions can give you the power to concentrate on the profitability of your business while we concentrate on the complexities of your information technology - all for less cost than doing it yourself.


Link is a local team of IT experts. Our customized solutions are designed to integrate seamlessly with your business and Technology. We fill the gap of skills and staff most organizations experience as they compete to maintain or get a competitive edge. With Links at your back, your local IT pros bring the highest level of service through customized technology solutions and expert direction.

Help desk services outsourcing provides your customers with our round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing in-house help desk services.


As your business grows and develops a substantial customer base, offering help desk support can become overbearing, inefficient, and costly.

IT Support

The 24/7 IT Help Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support on how and when you want it—including holidays—via an online form, email, live chat, or phone. You can also check our Alerts & Notifications to determine if an outage is affecting you.

The IT Help Desk is part of the Office of Information Technology. We provide technical support for UNLV faculty, staff, and currently enrolled students. Contact the help desk when you need assistance with password resets, new accounts, wireless, e-mail, WebCampus, or other computing problems. The help desk assists with the coordination of a variety of technology needs.

If your business computer is in need of repair, Tech Helpline’s computer experts are here to help! We offer services ranging from spyware removal and virus protection to software repair help-desk support. Whatever the issue maybe, we’ll have it fixed quickly to save you time and money. We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

We provide IT helpline service solutions tailored to meet the requirements of you and your business. We can be called out for ad hoc support, arrange a monthly or quarterly fixed price service to manage regular IT maintenance or we can take care of all your business’ IT needs, administering your systems and ensuring that the right support is on hand when needed. Whatever level of support you require, you can be assured of the prompt attention of professional and experienced technicians who will work to enhance business performance.

The 24/7 IT Support Center technical consultants are available in person, by phone, or over chat to assist with campus applications and services or to help you with your personally owned computer or device. The center can also provide information such as the location of campus computer labs, the availability of on-campus training, and information about obtaining off-campus assistance.

24/7 IT Helpline desk services

A feature or module isn’t working as it normally does? They contact tech support.

Therefore, any questions relating to the product (how to install it, how to configure, etc.) all need to be answered by technical expertise in order for your customers to get the best value out of your product.

Technical or ‘tech’ support is a form of customer communication that product-centric companies use to help their users get the most out of their products.

Typically, this is done via knowledge bases, live chat, email or phone – and aims to solve technical problems such as installation issues, login errors and other technical difficulties that can have a negative impact on the user experience.

Tech support teams are responsible for handling installation errors, user issues and any other technical problem that prevents the customer from using your product. In essence, tech support focuses on helping customers to use a product more effectively.

Tech support personnel at this level have a basic to the general understanding of the product or service, but may not always contain the competency required for solving complex issues. Nevertheless, the goal for this group is to handle 70-80% of the user problems before finding it necessary to escalate the issue to a higher level. The 24/7 IT Helpline Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support on how and when you want it—including holidays—via an online form, email, live chat, or phone. You can also check our Alerts & Notifications to determine if an outage is affecting you.

We provide IT service solutions tailored to meet the requirements of you and your business. We can be called out for ad hoc support, arrange a monthly or quarterly fixed price service to manage regular IT maintenance or we can take care of all your business’ IT needs, administering your systems and ensuring that the right support is on hand when needed. Whatever level of support you require, you can be assured of the prompt attention of professional and experienced technicians who will work to enhance business performance.


The Information Technology department is available to assist students, faculty, staff, retirees, alumni, and guests of the University with technology issues and requests. We are committed to providing you with excellent customer service and prompt technical support solutions. Search the Knowledgebase for information, support and guides or go to the Technology Support Center to submit a support ticket.

Getting Rid of Spyware and Viruses

Whether you run anti-virus and anti-spyware or not, your computer can still be infected.  This is due to the ever-evolving nature of the internet allowing new innovations for good and bad. Now that your computer is infected, what can you do?

There are several things you can do.  One of them would be to format your hard drive.  This is the most time consuming and costly method.  You will lose all your files and it will take you a very long time to re-install all your programs.  This path should only be taken if there is no other course of action available, and if there is deep infection.

Whether you run anti-virus and anti-spyware or not, your computer can still be infected.  This is due to the ever-evolving nature of the internet allowing new innovations for good and bad. Now that your computer is infected, what can you do?

Once you have these programs you need to run a scan to determine where the infection is.  Once the infection is located there are two things you can do.  You can either quarantine the infection, or you can delete it completely.  Deleting it would be the more effective option as it ensures you don’t accidentally use the file again.  An important part of running these programs is keeping them up-to-date.

They need to be updated regularly to be able to combat the new viruses and spyware that pop-up on a daily basis. If the infection is less severe there are several things you can do.  You can clean up your hard drive with anti-virus and anti-spyware software.  There are many free programs out there that will do the job.

A boot-time scan is recommended as a good course of action to remove your infection. Should you continue to experience slower PC speeds, you could try using a virus scanner to not only scan your hard drive but prevent your PC from getting more spyware.

Usually with spyware, once you have even a few files infected, they spread like a virus and attempt to propagate themselves. It's important you have a virus scanner to not only delete old spyware but prevent new spyware from popping up. Avast is great for this.

Our experts will analyze the data collected and detect any threats to your business with Cyber Threat Monitoring.

Keeping your computer 100% free from viruses and spy-ware is difficult but following the procedures above you can continue to enjoy the use of your computer.

Cloud Voice Service

Voice and Unified Communications Solutions:

Enterprise-grade solutions to keep your workforce connected and productive.

Voice solution with Enterprise scale and reliability
To thrive in today’s global business economy, you need voice systems that keep your clients connected and your employees productive. Spectrum Enterprise provides next-generation communications solutions that deliver superior quality and cost advantages with modern collaboration features to keep your workforce and clients connected.



Unified Communications:
Empower employees with anywhere, anytime communication across any device with an all-inclusive and managed cloud-based voice and collaboration solution that features instant messaging, file sharing, video calling and mobile device integration.



Our cloud voice services help to transform infrastructure and accelerate innovation, while our video services provide superior HD viewing experiences that exceed customer expectations. Our enterprise voice services deliver HD voice connections, Hosted Voice services, and Unified Communications, as well as fiber solutions for PRI phone and SIP trunk systems, along with VoIP Dallas offerings.

how to get rid of ransomware:

Ransom malware, or ransomware, is a type of malware that prevents users from accessing their system or personal files and demands ransom payment in order to regain access. The earliest variants of ransomware were developed in the late 1980s, and payment was to be sent via snail mail. Today, ransomware authors order that payment be sent via cryptocurrency or credit card.

How do I get ransomware?

There are several different ways that ransomware can infect your computer. One of the most common methods today is through malicious spam, or malspam, which is unsolicited email that is used to deliver malware. The email might include booby-trapped attachments, such as PDFs or Word documents. It might also contain links to malicious websites.

Malspam uses social engineering in order to trick people into opening attachments or clicking on links by appearing as legitimate—whether that’s by seeming to be from a trusted institution or managed ransomware services . Cybercriminals use social engineering in other types of ransomware attacks, such as posing as the FBI in order to scare users into paying them a sum of money to unlock their files.

Another popular infection method, which reached its peak in 2016, is malvertising. Malvertising, or malicious advertising, is the use of online advertising to distribute malware with little to no user interaction required. While browsing the web, even legitimate sites, users can be directed to criminal servers without ever clicking on an ad. These servers catalog details about victim computers and their locations, and then select the malware best suited to deliver. Often, that malware is ransomware.

Types of ransomware

There are three main types of ransomware, ranging in severity from mildly off-putting to Cuban Missile Crisis dangerous. They are as follows:

Screen lockers:

Upgrade to terror alert orange for these guys. When lock-screen ransomware gets on your computer, it means you’re frozen out of your PC entirely. Upon starting up your computer, a full-size window will appear, often accompanied by an official-looking FBI or US Department of Justice seal saying illegal activity has been detected on your computer and you must pay a fine. However, the FBI would not freeze you out of your computer or demand payment for illegal activity. If they suspected you of piracy, child pornography, or other cybercrimes, they would go through the appropriate legal channels

How does ransomware affect my business?

GandCrab, SamSam, WannaCry, NotPetya—they’re all different types of ransomware and they’re hitting businesses hard. In fact, ransomware attacks on businesses went up 88% in the second half of 2018 as cybercriminals pivot away from consumer-focused attacks. Cybercriminals recognize big business translates to big payoffs, targeting hospitals, government agencies, and commercial institutions. All told, the average cost of a data breach, including remediation, penalties, and ransomware payouts, works out to $3.86 million.

What do you do if you’re already a victim of ransomware? No one wants to deal with ransomware after the fact.

Check and see if there is a decryptor. In some rare cases you may be able to decrypt your data without paying, but ransomware threats evolve constantly with the aim of making it harder and harder to decrypt your files so don’t get your hopes up.
Don’t pay the ransom. We’ve long advocated not paying the ransom and the FBI (after some back and forth) agrees. Cybercriminals don’t have scruples and there’s no guarantee you’ll get your files back. Moreover, by paying the ransom you’re showing cybercriminals that managed ransomware services.